Effective Date: June 8th, 2025
Last Updated: June 8th, 2025

Welcome to the website of Actis Travel Agency (“we”, “us”, “our”). By accessing or using our services, including our website, booking platform, or customer support channels, you agree to comply with and be bound by the following Terms and Conditions.

Please read these Terms carefully before using our services.

1. Acceptance of Terms

By using our services, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into binding agreements.
  • You accept these Terms and Conditions in full.

If you do not agree to these terms, you must not use our services.

2. Services Provided

Actis Travel Agency offers:

  • Travel consultation and itinerary planning
  • Booking services for flights, hotels, and vehicles
  • Organization of tours, excursions, and events
  • Customer support and travel assistance

All bookings are subject to availability and to the terms and conditions of third-party providers (airlines, hotels, etc.).

3. Booking and Payments

  • Bookings must be paid in full or with a deposit as specified at the time of booking.
  • Prices are subject to change based on availability, exchange rates, and supplier policies.
  • You are responsible for checking all travel details before confirming your booking.
  • Payments are processed securely via our trusted third-party payment providers.

4. Cancellations and Refunds

Cancellation and refund policies depend on the service booked and are determined by the third-party providers. Actis Travel Agency is not responsible for any loss resulting from:

  • Changes or cancellations by airlines, hotels, or tour operators
  • Missed flights or connections
  • Travel disruptions due to weather, political unrest, or other force majeure events

We will assist you in managing cancellations but cannot guarantee refunds unless provided by the third party.

5. Travel Documents and Requirements

You are responsible for:

  • Ensuring you have a valid passport and any required visas
  • Meeting health and vaccination requirements
  • Complying with customs and immigration laws of all countries visited

Actis Travel Agency is not liable for any costs or damages resulting from non-compliance with travel requirements.

6. Liability Disclaimer

Actis Travel Agency acts as an intermediary between you and third-party travel service providers. We do not own or operate any of the services provided. Therefore, we are not liable for:

  • Delays, overbookings, cancellations, or quality issues
  • Accidents, personal injury, illness, or property loss during your trip
  • Errors or omissions made by service providers

Our liability is limited to the amount paid directly to us for our services.

7. User Conduct

You agree not to:

  • Use our website or services for unlawful purposes
  • Interfere with the operation or security of our website
  • Upload or transmit harmful content (viruses, malware, etc.)
  • Provide false or misleading information during the booking process

We reserve the right to deny service or cancel bookings if misuse is suspected.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Actis Travel Agency or its licensors and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

10. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Continued use of our services after changes are posted will constitute your acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Burundi. Any disputes will be subject to the exclusive jurisdiction of the courts located in Bujumbura,Burundi.

12. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Actis Travel Agency
Email: info@actistravel.bi
Phone: +257 67 070 702
Address: Chaussée Prince Louis Rwagasore, en face de Kenya Airways, Bujumbura,
Burundi