Effective Date: June 8th, 2025
Last Updated: June 8th, 2025

At Actis Travel Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data. It also outlines your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our services or accessing our website, you agree to the terms of this policy.

1. Information We Collect

a. Personal Information

We may collect the following information:

  • Full name, email address, phone number

  • Mailing address and billing details

  • Passport or ID information (for travel bookings)

  • Payment data (via secure third-party processors)

  • Travel preferences and history

b. Automatically Collected Data

  • IP address

  • Browser and device information

  • Geolocation data

  • Cookies and browsing behavior

2. Legal Bases for Processing (GDPR)

For users in the EU/EEA, we process your data under these legal bases:

  • Consent – for email marketing and optional data

  • Contract – to fulfill travel bookings and provide requested services

  • Legal obligation – to meet regulatory requirements

  • Legitimate interest – to improve services and prevent fraud

3. Your Rights Under GDPR

If you’re located in the EU or EEA, you have the following rights:

  • Right to access – Know what personal data we hold

  • Right to rectification – Correct inaccurate or incomplete data

  • Right to erasure – Request deletion of your data

  • Right to restrict processing – Limit how we use your data

  • Right to data portability – Request your data in a usable format

  • Right to object – Opt out of certain uses like marketing

  • Right to lodge a complaint – Contact your local Data Protection Authority

To exercise your rights, contact us at activistravel.coc@gmail.com

4. Your Rights Under CCPA

If you’re a California resident, you have the following rights under the CCPA:

  • Right to know – What personal data we collect, use, and share

  • Right to delete – Request deletion of your personal information

  • Right to opt-out – Stop the sale of personal information (Note: We do not sell personal data)

  • Right to non-discrimination – Receive equal service even after exercising privacy rights

You can make a request by emailing us at [Insert Contact Email] or calling [Insert Phone Number].

We will verify your identity before responding to your request.

5. How We Use Your Information

We use your data to:

  • Process bookings and payments

  • Communicate about your travel plans

  • Send updates and promotional offers (with consent)

  • Personalize your experience on our site

  • Analyze usage for improvements

  • Comply with legal obligations

6. Sharing Your Information

We may share your information with:

  • Travel providers (airlines, hotels, tour operators)

  • Payment processors and IT service providers

  • Marketing platforms (only with your consent)

  • Legal or regulatory authorities when required

We do not sell your personal data.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Maintain session information

  • Understand user behavior

  • Provide targeted advertising (with consent)

You can manage your cookie preferences in your browser settings or via our cookie consent banner.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Meet legal or regulatory requirements

  • Resolve disputes and enforce our agreements

After that, we securely delete or anonymize the data.

9. Data Transfers

If you’re located outside of the country where our servers are hosted, your data may be transferred internationally. For EU residents, we ensure adequate protection via Standard Contractual Clauses or other legal safeguards.

10. Data Security

We use industry-standard safeguards to protect your data, including:

  • SSL encryption

  • Secure servers and firewalls

  • Access controls and regular security audits

11. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware, we will delete the information promptly. And any booking for children under that age will be first approved by parents or adult parents’ representatives

12. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, contact us at:

Actis Travel Agency
Email: info@actistravel.bi
Phone: +257 67 070 702
Address: Chaussée Prince Louis Rwagasore, en face de Kenya Airways, Bujumbura,
Burundi

If you’re in the EU and have unresolved concerns, you may contact your local Data Protection Authority.